Frequently Asked Questions

Your initial appointment will be approximately 45 minutes in length. Follow-up appointments are 25 minutes. Please note that some of your allocated appointment time may include communication with your other healthcare providers. 

A link for your Telehealth appointment will be emailed to you with the confirmation of your appointment time and date via Halaxy. Just click on the link in your email and the Telehealth session will commence. Please ensure your camera, microphone and speakers are all switched on.

Melbourne Pain Physio uses Halaxy Telehealth services. You do not need to download any software to use Halaxy Telehealth.

If your link does not work, please email admin@melbournepainphysio.com.au and a new link will be sent to you. 

Melbourne Pain Physio understands that there will be times when you cannot attend a pre-planned appointment. Please provide 24 hours notice if you cannot attend a telehealth appointment. Please email admin@melbournepainphysio.com.au to advise if you cannot attend your scheduled appointment and to request a new appointment time. 

*For face to face appointments, a cancellation fee will be incurred if notice of cancellation is provided in less than 48 hours. 

You do not require a referral to attend privately, however a GP or Consultant referral is recommended and will aid continuity of care. 

An intake form will be emailed to you via Halaxy to gather information about your general health, pain and other symptoms, medication and your G.P. contact details.

Private health Insurance:

Entitlements for rebates are dependent on each individual's private health cover and chosen extras package. Retain your Melbourne Pain Physio invoice for your health insurance provider. Please contact your health insurance provider.

Melbourne Pain Physio will endeavour to provide all pre-booked services, however MPP will aim to provide a minimum of 12 hours notice should cancellation or rescheduling of an appointment be necessary. 

Notice of appointment cancelations will be provided via email, or via phone call if short notice. Please ensure you check your nominated email address regularly.

Online payments are required in full on the day of the appointment via Halaxy online processing. Payment via Credit Card, Apple Pay, PayPal, Google Pay. An electronic invoice will be emailed to you allowing for quick and easy payment.

Automatic and instant health fund claiming is available for face-to-face appointment only, via Tyro online (for participating health funds). 

For private insurance rebates see FAQ 'Do I need a referral from my doctor?' for more information.

A work-related injury may be eligible for treatment under the WorkSafe model. Melbourne Pain Physio is experienced in providing the required paperwork for the employer and the insurance company for work-related injuries. 

Melbourne Pain Physio provides no gap fee for Worksafe clients. 

Please contact Melbourne Pain Physio via email: admin@melbournepainphysio.com.au if you would like to enquire about return to work rehabilitation and pain management physiotherapy services. 

Melbourne pain physio offers the following hydrotherapy services:

• Prescription of an individualised hydrotherapy exercise programs for you to complete at your local pool.

• Supervised hydrotherapy in your own home pool or local hydrotherapy pool (upon request within MPP's catchment area of Bayside, Melbourne only).

Contact Melbourne Pain Physio via email for more information: admin@melbournepainphysio.com.au 

Yes. Face to face appointments can be arranged at MPP's clinical rooms in Murrumbeena, Melbourne, Victoria.   

If you would like to book a face-to-face appointment, please contact MPP via email: admin@melbournepainphysio.com.au 

Yes. home-based appointments are available within MPP's catchment area of Bayside, Melbourne.

Home-based services include Physiotherapy, Clinical Pilates, Yoga and Hydrotherapy in your own pool.

Contact MMP to find out if you are within the service catchment area: admin@melbournepainphysio.com.au 

When we experience pain, one of the first things we do is stop activities and exercise that aggravates the pain. This is essential when we have acute injuries, as rest is required for the body to heal. However, when an injury has healed but pain persists, or in the instance when no injury can be identified for causing the pain, it is important to start moving again. But moving a painful body part or returning to exercise and activities can be really hard, sometimes impossible without help from a physiotherapist.  Melbourne Pain Physio can support you with this process and guide you towards returning to meaningful activities such as school, work, sport or exercise that you may have stopped. 

To find out if physiotherapy may be helpful for you, or to book an initial assessment, email MPP: admin@melbournepainphysio.com.au

Hydrotherapy is a form of exercises performed in water, typically in a heated pool. Hydrotherapy can help people improve their strength, mobility, flexibility, and overall well-being. The buoyancy of water reduces the impact on the body, making it a low-impact form of exercise that is particularly beneficial for people with pain, injury, arthritis, fibromyalgia, or those recovering from surgery. It combines the benefits of water (such as resistance and buoyancy) with therapeutic movements.

To find out if Hydrotherapy may be helpful for you, or to find out if you are within the service catchment area for supervised hydrotherapy at your local pool or in your  home pool, email MPP: admin@melbournepainphysio.com.au

Hydrotherapy, or water therapy, can be effective in the management of persisting  pain due to the unique properties of water, which provide multiple benefits for the body. 

Here's why it can be helpful:

1. Buoyancy and Reduced Joint Stress: The buoyancy of water reduces the weight and pressure on joints and bones, making movement easier and less painful. This is particularly beneficial for people with arthritis, joint issues or during pregnancy, as it helps reduce stress on painful areas during exercise.
2. Warm Water Relaxation: The warmth of water can soothe muscles, increase blood flow, and promote relaxation. Heat therapy can help ease muscle tension and stiffness, alleviating pain associated with persistent muscle pain.
3. Improved Circulation: The pressure exerted by water, helps improve circulation during immersion. This enhanced blood flow can reduce swelling.
4. Gentle Resistance for Strengthening: Water provides gentle resistance during active movements of the arms and legs, which helps to gradually strengthen muscles whilst feeling a sense of support from the water around you.
5. Psychological Benefits: Being in water has a calming effect on the mind for many people, reducing stress and promoting relaxation. Lower stress levels can help in the overall management of pain and improve overall well-being. 

To find out if Hydrotherapy may be helpful for you or to book an initial assessment, email MPP: admin@melbournepainphysio.com.au

Clinical Pilates is a specialised form of Pilates designed specifically for people with medical conditions, injuries, or rehabilitation needs. It combines traditional Pilates principles with a clinical approach, prescribed to address specific health issues and improve physical function. 

Melbourne Pain Physio’s lead physiotherapist, Jen, is fully certified in both mat and equipment based Clinical Pilates.

Clinical Pilates is a low-impact exercise method focused on strengthening the body, improving flexibility, and promoting overall body awareness. Pilates can be an effective alternative to other forms of exercise such as gym-based programs for managing persisting pain, as part of post-surgical rehabilitation, or as part of pre and postnatal exercise routines.  

Common conditions treated with Clinical Pilates:

• Back Pain (e.g. chronic lower back pain, sciatica)
• Neck Pain 
• Postural Issues (e.g. rounded shoulders, forward head posture)
• Muscle Weakness or Imbalances (e.g., post-surgery or after an injury)
• Sports Injuries (e.g. sprains, strains, joint injuries)
• Joint Pain (e.g. arthritis)
• Pelvic Floor Dysfunction (e.g.  post-natal recovery)
• Whiplash or Cervical Spine Injuries
• Hip or Knee Pain (including osteoarthritis)
• Post-Surgery Rehabilitation (e.g. joint replacement, spinal surgery)

To find out if Clinical Pilates may be helpful for you or to book an initial assessment, email MPP:  admin@melbournepainphysio.com.au

Clinical Pilates can be an effective form of exercise in the management of pain related to musculoskeletal discomfort, back pain, neck pain, multi-joint pain, post-surgically, plus during pregnancy and postnatally. Clinical Pilates is a holistic approach that addresses not only physical strength but also body awareness and breathing, which together can help manage pain and improve overall well-being.

Clinical Pilates can help:

1. Improved Posture
2. Increase core strength
3. Increase flexibility
4. Increase Joint stability
5. Improve mind-body connection

To find out if Clinical Pilates may be helpful for you or to book an initial assessment, email MPP:  admin@melbournepainphysio.com.au

Therapeutic yoga is a specialised form of yoga that focuses on using yoga practices to address specific physical and emotional health concerns. It is often used as a complementary therapy to manage pain, improve mobility and support overall well-being. Unlike traditional yoga classes, which are often more fitness-focused, therapeutic yoga is individualised and adapted to suit the needs of each person.

To find out more about MPP’s Therapeutic Yoga services and to find out if you are in the catchment area for home-based Therapeutic Yoga, email MPP: admin@melbournepainphysio.com.au

Therapeutic yoga can be beneficial for people of all ages with persistent (chronic) pain.  Persistent pain often leads to muscle tension, poor posture, limited mobility, and emotional distress. 

Therapeutic Yoga can help:

• Improve flexibility and mobility
• Strengthen muscles and improves Posture
• Relieve muscle tension and reduces spasms
• Promote relaxation and stress reduction
• Teach body awareness and mindfulness
• Improve sleep quality

To find out more about MPP’s Therapeutic Yoga services and to find out if you are in the catchment area for home-based Therapeutic Yoga, email MPP: admin@melbournepainphysio.com.au